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Code of Ethics In recognition of our obligation to the public and the profession, Popa Heating & Cooling will comply with the following articles: 1. We will at all times serve out clients with integrity, competence, and objectivity. 2. We will be honest, accurate, and forthright in our advertising. 3. We will be fair in our dealings with our clients and charge reasonable fees commensurate with the nature of products and services provided. 4. We will provide our clients with accurate inspections and evaluations of the cleanliness and physical condition of their HVAC systems and indoor environment, using this information to determine the type of services required, if any. 5. We will assign personnel who are qualified by knowledge, experience, and character, and we will utilize the services and products of those who possess specialized skills, tools, or trades when a project calls for work which is outside our area of expertise. 6. We will stay abreast of new developments in technology, tools of the trade, building codes, the Uniform Mechanical Code, and any other codes or information that directly affects our clients. 7. We will provide the highest quality customer service possible and nurture long-term realtionships with our clients. 8. We will advise our clients of any problems encountered on a project and make subsequent recommendations as required. 9. We will be accessible for customer inquiries, comments, or complaints, and will be willing to reach mutually acceptable terms under which any complaints can and will be addressed. 10. We will protect each client's privacy and confidentiality. We will not share a client's personal or contact information with third parties without their consent. |
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